Exchanges & Returns

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.

 

You have the right to open the package and check the contents but the product must be returned, with the original hangtag attached, unworn and unwashed. All original packaging, shall be returned with the product without having been tampered with. 

 

The address for returns which is stated below: Avenida do Monte, 566 4770-327 Landim - Portugal

 

To start return:

 

Contact us via e-mail at usina@usinaclothing.com and be sure to include the following instructions: 

  • Subject: Order Number #

  • Customer name

  • Item you wish to return

  • Reason if possible

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you return an order, always keep your tracking number and receipts so you have proof of shipment. 

When returning goods by mail please make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. To save paper we do not add a return form. 

 

Damages and issues

Please inspect your order upon reception and contact us (usina@usinaclothing.com) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right
 

Exchanges

The fastest way to ensure you get what you want is make a separate purchase for a new item after returning the item(s) you received.

Returns

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

slow fashion; knitwear classic; menswear